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Return & Exchange Policy.

All returns and exchanges must be made within 24 hours of purchase or 30 days from the shipping date.

You must email us at [email protected] for authorization before you send anything back.

If you ordered clothing and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.

Due to the nature of our business, any returns for a full refund (Other then shipping and handling) will also be subject to a 20% restocking fee.

If you received the wrong item or the item was defective/damaged you will need to prove damages with a photo and you will incur no additional shipping charges for the return/exchange.

For USD & CAD Customers - We will email you with a have to provide a postage label for your return, attach to the box, and drop off at your nearest post office or have your own mailman pick up. Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.

For International Customers - You will have to mail us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number.

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on DVD's, posters, stickers, free t-shirts, underwear, panties, board shorts, short shorts and thongs.

Questions about our returns & exchanges can be sent to us at [email protected] or to:

Ubale Skateboard Company.

34 - 2430 Wilson Ave.

Port Coquitlam, BC, V3C 1Z6.