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Shipping Policy.

Shipping Details.

We Currently Ship From:

Windsor, ON, Canada.

&

Ubale Skateboard Company.

34 - 2430 Wilson Ave.

Port Coquitlam, BC, V3C 1Z6.

Canada.

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Frequently asked questions.

Do you offer overnight or 2-day shipping?

Because of our printing process and the way we customize each and every order, the fastest option available is 3 business days.

Does your shipping speeds include production time?

Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

Are your shipping times guaranteed?

When you pay for an item, you’ll be emailed a tracking code that will show you the promised arrival date for your item – and we stand by that. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.

Do you offer free shipping? Why is shipping so expensive?

While we don’t offer free shipping right now, we do our best to offer you fast, affordable shipping. We’re always working to reduce our costs, so that we can pass along the savings to you.

Which shipping carriers do you use?

We use a variety of shipping carriers, including Canada Post, Purolator, FedEx, and UPS. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order, cost and the delivery speed.

Do I get tracking info? Where can I find it?

Yes! Once your order(s) shipped, we’ll send you a tracking code to confirm estimated arrival date and other tracking details (if available). That includes the delivery method.

Can I arrange for my own shipping provider / courier to deliver my order?

We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

Do you ship to APOs and MPOs?

Right now we can’t, but we’re looking into how we can ship to military addresses.

My package was supposed to arrive today but I have not received it yet. What should I do?

Packages are delivered between by 9am - 6pm in your time zone daily. If it is not yet 6pm you can view your tracking information in your Order email it is best to write it down once received. You can also contact us at any time and we’ll be glad to assist you.

Questions about our shipping policy can be sent to us at [email protected].com or to:

Ubale Skateboard Company.

34 - 2430 Wilson Ave.

Port Coquitlam, BC, V3C 1Z6.

Canada.